PODCAST: Want Full Accountability Within Your Team? Coaching People to Become More Accountable
Jun 8, 2009 American Entitlement, Executive Coaching, Sales Management, accountability, coaching for managers, coaching tips, management articles, management tips, podcast
Listen to the full podcast here.
Sure, we can’t control many of the things going on in the economy. However, what managers and business owners can control is how they go about realigning their thinking and efforts around how they are continually developing their people, which begins with how these managers develop themselves into the leaders they can be in this new age.
It’s evident that many organizations have lost sight of the primary objective of management and leadership, which is simply this: To make your people more valuable.
There are several issues at work that inhibit the manager’s ability to get their people to be more accountable around their goals.
Is there a consequence to their actions or non-actions? And that consequence can come from you (i.e. the affect on their salary, position, job, bonus, satisfaction, peace of mind and so on) or from a personal cost they would feel themselves by not changing.
Building off number one above, it’s all about how you position this conversation around accountability. This is always a tough job for managers, because most of the time, they get on their soapbox and preach the consequences to their team. This often sounds like: “You can be more successful if….” or “You can make more money if only you would …...” or “If you don’t turn this around you’re going to (be out of a job, get fired, fail, and so on).”
This falls on deaf ears because for someone to truly internalize this message and make it real for them, they must hear the consequence in their own words, through their own voice and arrive at the consequence on their own. They need to recognize it, say it and declare ownership around it.
And the only way to do this is by asking them better consequential questions. In this podcast, I’ll share with you the steps you can take to coach people to become more accountable around their job and their goals, and the questions you can use to achieve this critical objective. (Oh, and did I mention that by following this process, you no longer have to be positioned as the bad guy!)
Listen to the full podcast here.
Tags: conflict resolution, confrontation, deal with conflict, Executive Coaching, full accountability, management tips, Sales Coaching, sales management coaching
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